Privacy Policy

Last updated: March 2026

This Privacy Policy explains how Newby Teas (UK) Limited collects, uses, and protects any personal information you provide when using our website newbyteas.com.

Newby Teas (UK) Limited is committed to protecting your privacy and ensuring that your personal data is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the practices described in this Privacy Policy.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it periodically to stay informed.

1. Who We Are

Newby Teas (UK) Limited

N. Sethia House
105 St. John Street
London EC1M 4AS
United Kingdom

Email: support@newbyteas.com

Newby Teas (UK) Limited is the data controller responsible for your personal data collected through this website.

2. What Personal Data We Collect

Personal data refers to any information that can identify an individual.

We may collect, use, store, and transfer different types of personal data including:

Identity Data

  • Name
  • Title (if provided)

Contact Data

  • Billing address
  • Delivery address
  • Email address
  • Telephone number

Transaction Data

  • Details of products purchased
  • Order history
  • Payment confirmations

Technical Data

  • Internet protocol (IP) address
  • Browser type and version
  • Device type
  • Website usage information

Marketing and Communication Data

  • Your preferences for receiving marketing communications
  • Records of correspondence with our customer care team

We do not collect sensitive personal data through our website.

3. How We Use Your Personal Data

We use your personal data only when permitted under applicable data protection law.

Our lawful bases for processing include:

Performance of a Contract

To process and fulfil your orders, including:

  • processing payments
  • arranging delivery
  • managing returns and refunds
  • providing customer support

Legitimate Interests

To operate and improve our website and services, including:

  • analysing website usage
  • preventing fraud
  • maintaining website security

Consent

Where you have agreed to receive marketing communications.

You may withdraw consent at any time.

Legal Obligations

Where we are required to comply with legal or regulatory requirements.

4. Placing Orders

When placing an order or creating an account on newbyteas.com, we ask for personal details such as your:

  • name
  • address
  • email address
  • contact telephone number

This information is required to process and fulfil your order.

Your name, delivery address and contact number may be shared with our courier or postal service providers solely for the purpose of delivering your order.

We do not sell your personal data to third parties.

5. Payments

Payment information is processed securely through our payment provider Sage Pay.

Newby Teas does not store or have access to full credit or debit card details.

Our website uses appropriate security measures to protect personal data against unauthorised access, alteration or disclosure.

6. Newsletter and Marketing Communications

If you sign up to receive our newsletter, you agree to receive promotional emails from Newby Teas.

You may unsubscribe at any time by:

We use MailChimp to manage our email communications. The information you provide when subscribing to our newsletter is stored securely on MailChimp's platform.

MailChimp processes data in accordance with applicable data protection laws.

7. Contacting Customer Care

If you contact our Customer Care team through our website or by email at support@newbyteas.com, the personal information you provide will be used solely to respond to your enquiry.

Customer support emails may be stored securely for up to two years before deletion.

You may request deletion of your data before this period where legally permissible.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data.

These measures are designed to prevent:

  • unauthorised access
  • accidental loss
  • misuse or disclosure of personal data

However, the security of your account also depends on keeping your password confidential and protecting the device used to access our services.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

  • fulfilling orders
  • maintaining customer accounts
  • complying with legal obligations such as tax and accounting requirements

When personal data is no longer required, it will be securely deleted or anonymised.

10. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

You can manage or disable cookies through your browser settings.

Further details can be found in our Cookie Policy.

11. Third-Party Links

Our website may contain links to other websites.

Once you leave our website, we do not have control over how your data is collected or used by those sites.

We recommend reviewing the privacy policies of any external websites you visit.

12. Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • the right to access your personal data
  • the right to request correction of inaccurate data
  • the right to request deletion of your personal data
  • the right to restrict processing
  • the right to object to processing
  • the right to data portability

To exercise any of these rights, please contact us at:

support@newbyteas.com

13. Complaints

If you believe your personal data has been handled improperly, you have the right to lodge a complaint with the UK data protection authority:

Information Commissioner’s Office (ICO)
https://ico.org.uk

We encourage you to contact us first so we can address your concerns.