Payment and Delivery
| Delivery location | Price | Delivery time | Order before |
|---|---|---|---|
| Dubai Deliveries |
AED 30
Free over AED 150 and above
|
Delivery in 1-3 working days | Order by 4:30 pm GST | Mon-Fri |
| Delivery to all other Emirates |
AED 30
Free over AED 350 and above
|
Delivery in 2-5 working days | Order by 4:30 pm GST | Mon-Fri |
| Delivery to GCC (Bahrain, Oman, Kuwait, KSA and Qatar) |
Shipping is calculated at checkout
ARAMEX
|
Delivery in 5 to 14 days, subject to customs | Order by 4:30 pm GST | Mon-Fri |
| Self-collection | Self Collection is available for orders placed via email | 1 to 2 working days | 24 to 48 hours in advance |
Payment Information
You can pay for your online order with: credit card, Debit cards: Visa, Mastercard and AMEX.
Need help?
To know the status of your order, contact our customer service by email e-boutique@newbyteas.ae or by WhatsApp on 00971556003695 | 04 512 6400 9:30am - 5pm GST | Mon-Fri
Self-collection terms and conditions:
Order must be placed 24 to 48 hours in advance, depending on product availability.
- Payment must be completed in advance via a secure payment link.
- Collection is from Newby Teas offices, Vision Tower, Business Bay, Dubai, United Arab Emirates.
- Please note that pickup is from an office, and not a boutique.
Delivery Policy
Effective Date: 4 March 2026
This Shipping Policy explains how orders placed through www.newbyteas.com are processed and delivered.
This policy applies to all retail purchases made through the Newby Teas website.
For any shipping enquiries, please contact customercare@newbyteas.com.
1. Scope of This Policy
This policy applies to the shipment of physical products purchased through newbyteas.com. Separate terms may apply for private events, tastings, or other experiences organised by Newby Teas and will be communicated where relevant.
2. Shipping Methods
Newby Teas works with trusted courier partners to deliver orders across the United Kingdom.
Available delivery options and applicable rates are displayed at checkout and may vary depending on location and delivery method selected.
3. Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details if you selected a tracked shipping method, allowing you to follow the progress of your delivery.
4. Delivery Information
Please ensure someone is available to receive your delivery at the address provided.
We require a valid physical delivery address and cannot ship to PO Boxes.
5. Damaged or Missing Deliveries
If your order arrives damaged, defective, or incomplete, please contact customercare@newbyteas.com within 3 days of delivery, including your order number and photographs where possible. We will review the issue and arrange a replacement or refund where appropriate.
6. Policy Updates
We may update this Shipping Policy from time to time. The version published on www.newbyteas.com at the time of your order will apply.