Newby Teas ships to multiple countries worldwide. Delivery options and shipping costs are displayed at checkout depending on your location.

Delivery times vary by destination and courier. Estimated delivery times are provided at checkout and in your shipping confirmation email.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

If your order has not yet been dispatched, we will do our best to accommodate changes or cancellations. Please contact our customer service team as soon as possible.

Please contact our customer service team within 3 days of receiving your order, including your order number and photographs if possible. We will review the issue and assist you.

Due to the perishable nature of tea, opened tea products cannot be returned unless the item is damaged or incorrect.

Please contact our customer service team with your order number and details of the item you wish to return. Returns must be authorised in advance.

Refunds are usually processed within several working days after the returned item has been received and inspected.

Newby sources teas from the world’s finest tea gardens, including estates in India, Sri Lanka, Kenya, China, and Japan.

Newby was founded with the mission to restore quality to the world of tea. Our teas are carefully selected, expertly blended, and stored in optimal conditions to preserve their character and freshness.

Yes. Newby teas are made using carefully selected tea leaves, herbs, fruits, and spices.

Our teas do not contain artificial additives. Flavoured teas are created using natural flavouring and high-quality ingredients.

All traditional teas made from the Camellia sinensis plant (black, green, oolong, white tea) contain natural caffeine. Herbal infusions are naturally caffeine-free unless otherwise stated.

Use fresh, filtered water and the appropriate water temperature depending on the tea type. Typically:

• Black tea: 95–100°C for 3–5 minutes
  
• Green tea: 70–80°C for 2–3 minutes
  
• Herbal infusions: 95–100°C for 5–7 minutes

A general guideline is 1 teaspoon of loose leaf tea per cup (200–250 ml of water). Click here to visit our 'Perfect cup' page.

Many high-quality loose leaf teas can be infused multiple times, particularly green, white, and oolong teas.

Yes. Newby Teas offers a range of luxury tea gifts suitable for corporate gifting. For enquiries, please click here to visit our Corporate gifting page.

No, gift messages cannot be added at checkout for selected products.